Shipping policy
COVID-19 Update.
To all our loyal customers - we hope you're staying safe during these tough, bizarre times.
This update is to inform you that we are operating as per usually, with added protection across our warehousing, ensuring that your orders are dispatched in a safe manner. We are sanitizing frequently, keeping the 2m distance rule, and doing our best to keep up with your orders.
Please read below - due to COVID-19, some delays might be expected.
Disclaimer: We humbly ask for your understanding and patience due to the current Coronavirus situation. Standard shipping might be delayed for all countries. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation.
Please also note that there may be a delay in updates from your tracking number - this is not on our end, it is due to the shipping carrier, so please keep this in mind when tracking your parcel.
Order processing time.
It takes up to 5 days to prepare your order for shipping. We shall notify you once your order is handed over for delivery. The notification shall include tracking code for your delivery.
REGULAR time period.
Shipping to Africa shall take between 7-9 business days
Shipping to Asia shall take between 5-7 business days
Shipping within Baltic states takes between 1-2 business days
Shipping to Central and South America shall take between 5-7 business days
Shipping within Europe (except Baltics) takes between 3-6 business days
Shipping to North America takes between 5-7 business days
Shipping to Oceania takes between 7-9 business days
COVID-19 time period.
All deliveries due to COVID-19 restrictions and COVID-19 impact might be delayed by maximum to 10 business days. We shall keep you informed, if the regular delivery time is interrupted.
Delivery.
KLUMEL DESIGN is not responsible for any failure to deliver products on time or at all to the fullest extent permitted by law if such failure results from an event beyond our reasonable control. An event beyond our reasonable control would include but is not limited to war, rebellion, labor strike, natural disaster such as an earthquake or an endemic or pandemic such as COVID-19. In such circumstances we shall use reasonable endeavors to deliver the product to you once the event no longer prevents us from doing so.
Standard delivery fees.
The fees depend on the amount of your delivery. Fee shall be calculated before placing the order. For delivery of complex orders (more than 1 product) please contact us for special delivery fees.